At this time, we can accept only orders that are billed and shipped to locations in the United States (including APO/FPO, and P.O. Boxes).

 

Standard Shipping

Most orders shipped via Standard Service are processed and shipped in 2 – 3 business days, depending on product availability.

  • Most Standard orders are delivered within 5-7 business days from the order’s ship date.
  • Orders destined for P.O. Boxes are delivered within 6-14 business days from the order’s ship date.
  • Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order’s ship date.

Please note:

Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

If you have any questions concerning the shipment of your order, please call us toll free | 800.820.0220 or email us

 

Return Policy

We highly value customer service, therefore our product guarantee is handled on an individual basis. Please call us if you have any questions or concerns regarding the products you have purchased.

Toll Free |  800.820.0220
Local Number |  248.540.3000

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.

Toll free | 800.820.0220 or email us

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

Online Returns Instructions

All returns should be addressed to:

 

Vitl Waters®
Returns Department
988 South Adams Road, #204
Birmingham, MI 48009
U.S.A.

 

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased on acheaway.com may be returned for refund. If you have questions about returns, please contact us.

Toll free | 800.820.0220 or email us